Privacy Policy
At Glowaze, we value your trust. Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following types of information:
-
Personal Information: such as your name, email address, phone number, and shipping/billing address when you place an order or contact us.
-
Order Information: details of the products you purchase and payment method used (we do not store your payment card details).
-
Communication Information: details you provide when contacting us via email, phone, or social media.
-
Website Usage Data: such as IP address, browser type, device information, and pages you visit on our website. This helps us improve your experience.
-
Cookies and Tracking: we may use cookies and similar technologies to enhance your browsing, remember your preferences, and show relevant offers.
2. How We Use Your Information
We use your information for the following purposes:
-
To process and deliver your orders quickly and safely.
-
To communicate with you about your order, returns, or support requests.
-
To send you updates, promotions, or offers (only if you have given us permission, and you can unsubscribe anytime).
-
To improve our website design, services, and product offerings.
-
To detect and prevent fraud or unauthorized activities.
-
To comply with legal obligations.
3. Sharing of Information
Glowaze respects your privacy and does not sell, rent, or trade your personal information. However, we may share your information with trusted third parties only in the following cases:
-
Courier and Delivery Services: to deliver your orders to your address.
-
Payment Gateways: to securely process your payments.
-
IT and Marketing Service Providers: to help improve our website, customer service, and promotions.
-
Legal Compliance: if required by law, court order, or government request.
4. Data Security
We use industry-standard measures to protect your information against unauthorized access, loss, or misuse. While no system is completely secure, we continuously update our security practices to safeguard your data.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tools to:
-
Remember your preferences (like language and region).
-
Understand how visitors use our website.
-
Show you relevant ads and offers.
-
We may also use cookies and tracking technologies for advertising and retargeting purposes on platforms such as Google, Facebook, or other advertising partners.
You can choose to disable cookies through your browser settings, but some features of the website may not work properly without them.
6. Your Rights
You have the right to:
-
Access the personal information we hold about you.
-
Request corrections or updates to your information.
-
Request deletion of your personal data (subject to legal and business requirements).
-
Opt out of receiving marketing emails or messages (all promotional messages will include an unsubscribe option).
If you would like to exercise these rights, please contact us using the details below.
7. Children’s Privacy
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it immediately.
8. International Use
If you access our website from outside Pakistan, please note that your information may be processed and stored in Pakistan where our servers and offices are located. By using our services, you consent to this transfer.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. If significant changes are made, we will notify you through email or a notice on our website.
10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
Email: info@glowaze.com
Address: B Block, FJT, Vehari Road, Multan, Pakistan